[Resolved]  BPCL — Delay in delivering the bharat gas at right time

Address:

Ernakulam, Kerala

Respected Sir,
I am residing at Santhinagar, Athani, Angamaly. My Consumer No.is S-13291 registered in Seena Gas Agency (Angamaly). Eventhough I have booked my gas on 21.09.2011, the agency doesnt provide us the gas until now.And the same is happening for the last 3 months. When I called them and asked about this, the agency told that they will deliver the gas only after 60 days and donot have the stock right now and other unnecessary reasons. Due to the unavailability of the gas, we are suffering a lot. It is learnt from the newspaper that the gas agencies must provide the gas within 25 days, else we can give complaints directly to the collector. There should be some responsibility in handling the services of the consumer. If we ask why the gas will be delivered late, the persons in the above said agency will answer rudely, arrogantly and misbehaving manner. They say that "you can complaint to anybody, we don't care and nobody can do anything" and "we have seen thousands of customers like this, we don't bother". In this regard, we request you to kindly look into the matter and give proper suggestion and guidelines to the above said agency. If possible, please mail to my e-mail address as to the action initiated in the matter([protected]@gmail.com). Thanking you,
Yours faithfully,
JANCY JOSE(HARASSED CONSUMER)