Petrol pump employees in Bangalore have started cheating the consumers in a big way. Though I have witnessed this and taken precautions many times, last incident made me react. It happened in Sanjaynagar BPCL petrol pump (the one near to Food World) in Bangalore.
The incident goes somewhat like this - I was waiting my turn to fill gas and there was this small family in their new car before me. This young guy in the car asked the pump employee to fill petrol worth 1000/- in a voice that was quite audible to me & my wife sitting in our car behind. Surprisingly he filled petrol worth 250/- only and was about to take 1000/- from the young guy that suddenly his father sitting at the rear noticed this and told the employee that they have asked fuel for 1000/-. Employee nodded his head in an idiotic manner and again started filling the fuel till the meter reading displayed 750/- and cooly told the old man that petrol worth 1000/- has been filled. The old man thought the employee has started the meter from zero. I was witnessing this trick that he started the meter from 250/-.
I immediately came out of my car behind and caught hold of that employee and informed the old man that he has only filled petrol worth 750/-. Suddenly this cheat is telling us that he thought he has been asked to fill 750/- only. I told him clearly that even sitting in my car behind I heard the old man telling he need fuel for 1000/- .. Later we gave that cheat some peace of mind for trying to dupe and made him fill fuel for 1000/-..
This is happening in all busy petrol pumps in the city and these guys in the pump do all sort of petty tricks to deviate our attention from the meter thereby trying to grab money. As consumers we need to be more aware and I have made it a point to come out of the car and view the meter properly to make myself sure that they fill the right quantity of fuel for the right amount.
Is there anything we can do to raise this issue to the authorities? I believe we can atleast inform the concerned organisation (HP, BP, IndianOil etc) people.