SUB: SERVICING OF 180 LIT. BPL FROST FREE DOUBLE DOOR REFRIGERATOR
I’m an opinionated customer of BPL (now renamed as SANYO BPL) Home appliances; apart from other appliances I have got two refrigerators of the same brand, one kept at my native place (180 lit. BPL/Frost Free) the other one (Sanyo SR FX290ST-B 280 lit./ Frost free) is kept at my official residence i.e. at Ichapur. I wish to draw your kind attention to the following few lines.
(a) The subject refrigerator (kept at my native place) has exhibit some troubles of inadequate cooling and intermittent rattling noise. The case has immediately been referred to nearby BPL: DEALER i.e. M/s. Music Palace, Memary, Dist: Burdwan (WB). The proprietor of M/s. Music Palace Shri Sujit Dey assured that his rep. (Mechanics) would come on 19th instant (F/N).
(b) I took one day earned leave after discussion with Shri Dey for convenience of mechanics during their visit since my old and sick parents could have not been able to provide them the necessary logistic support for carrying out assessment of reason of troubles owing to their debilities.
(c) Despite my continuous telephonic liaisoning both with the proprietor Shri Dey (contact No: 03422250309 & 09434668622) and his mechanics Shri Shambhu(contact No: 09332415278), they have deceived me throughout day. Every time when I called them, both said “it’s a matter of half an hour to the most an hour; mechanics would certainly reach there.” Ironically mechanics didn’t report till 18.30 hrs Dt: 19/12/08. Finally, I’ve to leave my native place for reporting to my duty.
(d) I’m a responsible Officer working under Min. of Defence, my hard earned leave has been spoiled by the above non-professional and unethical attitude.
In view of above I would like to request you to issue stringent guideline to them, so that your customers can get a better/smart response in term of servicing of appliences.
The 22nd December 2008. Sd/xxxx
Official Add. Qrs. No: 2 (S), Type: -V Defence Estate: Palta Park. ICHAPUR - 743144
Contact No: 09433805660.
Native Place: Dakshin Para, PO. & Vill: Boincheegram – 712 135
Contact No: 03213 269085