Broad Band - BSNL - Kolkata — Complains outstanding

To
Shri. Kuldeep Goyal,
Chairman-cum-Mg. Director
Bharat Sanchar Nigam Limited.
New Delhi.
Copy to all Directors / BSNL for kind information and suitable actions as deemed fit.

Dear Sir,
Sub: A formal case "How it looks:-" placed before CMD/BSNL
vide my e-mail dated. 07.02. 2009
Ref: 1) E-mails dt.09 &[protected] from your office in response.
2) My e-mail status report dt.21.03.2009
3) My follow up e-mail weekly status reports dated. 29.03.2009,
04.04.09 & 11.04.09, 18.04.09, 25.04.09*, 02.05.2009*
& 24.05.2009 sent to your office.

Your kind attention is invited to facts brought out vide my e-mail dated 07.03.2009, your reply vide e-mails dated 09 & 10.03.2009 and updated 8 Nos. weekly status report as detailed at above. Situation stands on date are narrated below for your personal information. Hard copy of this letter duly signed will be sent in due course for record. Due to acute physical constraints and inability to move out side well known to you causing delay in sending hard copy by post which may kindly be excused.

1. No reply / clarifications received from concerned CGM / Kolkata (Dr.S.K. Chakravarty <[protected]@bsnl.co.in>) i.e. only competent authority for my case. Issue neglected / ignored / lingered since 12.03.08 and up to 09 / 10.03.2009(interference by your office) made some adjustments in bills to rectify defects. Detail calculation of adjustments made mentioning relevant rules, provision of Act etc asked for vide my weekly status report(No.6) dated 25.04.2009 copy endst to CGM/Kol stands unattended. On receipt of details correlated issues will come up and as such case is not closed. However this clearly shows that this old disabled person is neglected / ignored / otherwise treated.

2. Data one e-mail not working properly right from the beginning. In this respect too many complains lodged with No. QBBNEW & BSNL Portal. [Ref may be seen from letter dated 07.03.09] Department were requested to either rectify defects as needed or let me know if it is a case my faulty operations. Weekly status report to you dated[protected] may kindly be referred to. No action till date. Is it not a case of neglect / ignorance / differential treatment to an old disabled person who cannot move outside freely?

4. Since I am an old aged Hemaparasis Disabled (60%) patient, cannot move freely outside and cannot attend office to office to chase my works, I, under compelled circumstance requested BSNL authority vide Portal reqn. to let me know the e-mail ID's of CAO, AO of Alipore. Since Nov'08 onwards all complains / request made are not attended tantamount to neglected / ignored. (For ready appreciation my photo is annexed hereto)

5. On the eve of WTD-2009 a request was made to CGM to consider some relief to old aged disabled persons. This was subsequently forwarded with a specific request made by a NGO to consider opening a Separate counter to deal only cases for old aged disabled person's cases for redress. Observance of Robindra Joyanti by Telephone office is appreciated but ignorance to considerNGO's proposal for a social welfare works for old age disability & disable is noted.

6. Your specific kind attention is invited to my weekly status report dated 25.04.2009 (7th Report) where in a major differential treatment made to this old aged disabled person by BSNL/Kolkata was indicated. Hope CGM/Kolkata will not hesitate to accept this allegation as a true and I will not require to produce documentary evidence (for both applicant and Mr.X) to establish that a Differential Treatment is made to this old aged disabled person as he cannot move and attend offices to pursue.

7. Recently I have made a specific request to BSNL / Kolkata to ensure BB speed 1400 to 1600kbps as made available to some customers of same locality. In my case I am facing much difficulty as because my BB speed is only 65 to 210kbps. [For ready appreciation copy of letter to BSNL is enclosed]. I am sure local authority will turn down my request on the so called plea of "Technical Problems"etc

Very sorry to encroach your valuable time but I am rather compelled to bring all these aspects to the knowledge of highest authority before it reaches the saturated situation. Thanks. Yours faithfully.

Kindly see attachments


Chinmay Kar 11.06.2009
Fax / Phone No.[protected]ID No.[protected]
A/III, Mala Apptt. 57 Banerjeepara Road , Kolkata-700041
E-mail IDs 1) [protected]@yahoo.co.in 2) [protected]@dataone.in

Mailed to:- 1) Kuldeep Goyal [protected]@bsnl.co.in 2) [protected]@bsnl.co.in 3) [protected]@bsnl.co.in 4) [protected]@bsnl.co.in 5) [protected]@bsnl.co.in 6)
[protected]@bsnl.co.in 7) [protected]@bsnl.co.in 8) "DDGPG-BSNL" <[protected]@bsnl.co.in>, 9) "Dr.S.K. Chakravarty" <[protected]@bsnl.co.in> 10) - Mr. A.K Sinha, CMD <[protected]@bsnl.in> 11) Mr. Lav Gupta <[protected]@bsnl.in>


[protected]@helpageindia.org




[protected]

Mr. Kuldeep Goyal, CMD / BSNL
Dr.S.K.Chakroborty, CGM /Kol

I do not think it is necessary to repeat and refer all the correspondences made to CGM / Kol and CMD / BSNL during past fifteen months and make larger this letter.

1) However para 6 of my E-mail dated. 11.06.2009 may please be referred to where in a specific case of differential treatment to this old aged disabled was indicated but till date no confirmation or refute letter received. As such issue is still on.

2) To day i.e. 24.06.09 I have received Tel. Bill for the month of June'09. It is found from the bill in question that a second case of differential treatment to this old aged disabled has taken place. For verification and appreciation please check up bill for the month Feb'09 and June'09 (March'09 to May'09 not referred as these includes rectifications of mistakes made by BSNL but till date details not supplied to me. Comments thereon kept reserved)

Vide actions taken by BSNL Co. as indicated at para 1 of my E-mail dated. 11.06.2009 it is clear that BSNL Co. was at fault but delayed the issue, neglected and treated in difference to this old aged disabled person. Now I am keenly interested to watch the administrative reactions on item (1) & (2) above by you.

Incidentally item 7 of letter dated 11.06.09 though assured, no result till date. Trouble continues.

With best wishes,




Copy to: National Director, HAI for information. This has in reference to Hon. Governor / West Bengal's letter No. 2438-G Dated. 16.06.2009











HUMAN RIGHT COMMISSION - REFERABLE CASE


Name of the Organisation Head of the Organisation
(Tel./Fax No./E-mail)
Rehabilitation Council of India (RCI),
B-22, Qutab Institutional Area,
New Delhi - 110 016
Website : http://www.rehabcouncil.nic.in
Major General (Retd) Ian Cardozo
Chairman
Tel :[protected], 26534287
Fax :[protected]
Email : [protected]@nde.vsnl.net.in
[protected]@ndc.vsnl.net.in

Chief Commissioner for Persons with Disabilities,
Sarojini House, 6, Bhagwan Dass Road,
New Delhi – 110001.
Website : http://www.ccdisabilities.nic.in
Dr. Manoj Kumar
CCD
Tel :[protected], 6054, 4762
Fax :[protected]
Email : [protected]@hub.nic.in

National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities,
9th Floor, Jeevan Prakash Building,
25, K. G. Marg, New Delhi – 110001.
Website : http://www.nationaltrust.org.in
Smt. Poonam Natarajan
Chairperson
Tel :[protected], EPBX-11
Email : [protected]@nic.in




Wishing You Happy Diwali '2009
I wish Diwali may bring joy, happiness and prosperity to all on this planet.

Festive season spread over a month since over and as such we may revert back to settle the long pending issues with a new sprit. Your kind cooperation and intervention solicited. Letter dated 29 September, 2009 placed below may kindly be seen.
Chinmay Kar 19th Oct' 2009




********************************************************************************...⇄

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: "How it looks:-" placed before CMD/BSNL
To: "CMD-BSNL" <[protected]@bsnl.co.in>
Cc: "trai" <[protected]@trai.gov.in>, "trai-finance" <[protected]@trai.gov.in>, "trai-secy" <[protected]@trai.gov.in>, "[protected]@nic.in" <[protected]@nic.in>
Date: Tuesday, 29 September, 2009, 11:23 AM
With best wishes to you for Vijaya ‘2009

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]

2) T.S / CGM's office e-mail dated.[protected] to me
copy to CMD & reply there to duly copy endst to you.
3) All the communications made so far to you are available at
your office may please be referred to.

This time your kind personal attention is invited to the entire issue rest with CGM / Kolkata right from 12-03-08 to till date. CGM / Kolkata might have made efforts to solve the issue but it appears that he has no control over his administration as such miserably failed to sort out. [All copies of correspondences are already available with CMD office]

Even interferences by your office in the shape of Post office manner, by just simply forwarding copy of the letter to CGM have however no impact on a decontrolled situation prevailing at CGM’s own office. Again CGM miserably failed (as he has practically no control over his administration) to sort out problems in all respect though digested a default rectified in improper manner & now even hesitant to accept a sue motto proposal given to settle the long outstanding case. However your kind personal attention is invited to my case in respect of matter arising out of letters already available with you / records. Some copies as ATTACHMENT already available with you are sent for ready reference for taking suitable action to close the long standing case. It is however be clearly be noted that unless the undersigned certifies that the case is closed it will be on. Simply departmental clearance will not be treated as case closed.

INCIDENTALLY IT MAY KINDLY BE NOTED THAT THIS IS A CASE OF EXTREME NEGLEGANCE, IGNORANCE AND A DIFFERENTIAL TREATMENT TO AN OLD AGED DISABLED (PWD) SR.CITIZEN BY CGM / BSNL /KOLKATA WHICH HAS BEEN REPEATEDLY REPORTED TO YOU.
Thanking you. Yours sincerely,
Chinmay Kar28th September'2009

Glitter Graphics


Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

Copy to TRAI for information and necessary action. As a regulatory authority this office needs to ensure weather their all instructions issued by them are being carried out by their leases concern. All relevant copies of letters are already available with TRAI which may kindly be seen and actions initiated accordingly.
Chinmay Kar[protected]

Glitter Graphics


Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

Copy to MOCIT for information. This is to bring it to the notice that copies of all letters in connection with the present case are already available with his office. As a Parent Unit Office He is requested to look into the case and instruct suitably so that long outstanding trouble is sorted out.


Chinmay Kar[protected]

Glitter Graphics








[protected]

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]
2) My E-mail to you & others dated[protected]


Your kind personal is once again invited to your e-mails and my earlier letters to you.

No reply, response nor various issues pointed out from time to time in different letters are yet to be attended by concerned CGM / BSNL- Kolkata Telephones. Your personal intervention solicited.

Thanking you, Yours sincerely,

************************************

[protected] [repeated]
CMD / BSNL

Reminded since no action initiated by local CGM / Kol to solve the issues pointed out and allowing passing time for indefinite long period. All the correspondences made so far are available with your office.

Being a Head of the organization it is expected that you will initiate suitable actions deemed necessary. Thanking you,


Chinmay Kar [30-11-09]