[Resolved]  Bses — disconnection of power without any prior notice

I am a senior citizen, residing in mehrauli with my family. my electricity connection is in the name of my late husband, dr.ram niwas sharma, bearing CRN no.[protected]. today that is 14th oct,2009 ,around noon there was no power in our house , i complained to BSES, the BSES employees responded promptly and came to restore the power. after investigation it was revealed that my connection was cut, WITHOUT ANY PRIOR NOTICE, due to non-replacement of the old meter and they left leaving us without power.we had to suffer the whole day , in the evening my son came from work and he called up BSES Vasant Kunj,where he was directed to talk to MR.GARG. mr.garg's manner was rude and he told us that if you want electicity give an undertaking that you get your meter replaced by tomorrow.
Should senior citizens, who have never failed to pay the dues of BSES and DESU , be subjected to such behaviour????
Is BSES being run by Mohd. Bin Tughlaq???
Do we have any rights , in this free country, as "aam aadmi" , to get our meter replaced according to our convinience. Atleast the CM can ensure a female senior citizen's CONVINIENCE or is it too much to ask for?
I would like to know, whether it is mandatory to replace our old meter in order to get some electricity in our house.