[Resolved]  BSNL — Cant Retrive Broadband Uses

Address:

West Tripura, Tripura

I trited to retrive my Broadband uses details. i contuct with bsnl customer care (By phone(1500) and also by email([protected]@bsnl.co.in)). They refer me a link: " http://selfcare.edc.bsnl.co.in". Now I tried to login in "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i farther contuct with the customer care executive by mail to solve my problem and send mail on

1) Date: Mon, Oct 4, 2010 at 10:13 PM( Fist Complain)

2) Oct 5, 2010 2:14 PM ( First Remainder)

3) Oct 11, 2010 12:47 PM(2nd Remainder)

4) Oct 12, 2010 8:52 PM(3rd Remainder)

5) Oct 13, 2010 2:36 PM(4th Remainder)


but still get no response from their end.

on calling to 1500 one of customer care executive give me two number [protected] & [protected] to retrive my uses. i call on [protected] they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.

i am sending all the reference mail:


from Kishaloy Modak <[protected]@gmail.com> hide details 2:36 pm (8 minutes ago)
to [protected]@bsnl.co.in
date Oct 13, 2010 2:36 PM
subject Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 4
mailed-by gmail.com

This is Remainder No 4

Will i get any type of response from your end?

thanks


[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>
Date: Oct 12, 2010 8:52 PM
Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 3
To: [protected]@bsnl.co.in



This the Remainder No 3 for my query and your no reply.

i am still waiting.

thanks

[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>
Date: Oct 11, 2010 12:47 PM
Subject: Fwd: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 2
To: [protected]@bsnl.co.in




Respected incharge,

This the Remainder No 2 for my query.

i am still suffering of my problem, that is not getting the bradband uses details and cant login to selfcare.

on calling 1500 one of your executive give me two number [protected] & [protected] to retrive my uses. i call on [protected] they refered me to call 2305080. i tride many time but yet not make call to this number. Again when i call on 2300038 the suggest me to retrive it from selfcare.edc.bsnl.co.in and they said they are unable to give the details of broadband uses.

Now what next? Whome i call now? Will my problem solved? please dont say selfcare.edc is not working properly as i found somany people use it.


the solution is simple.. just look your database and find my login id and send me.

i hope this time i will get a proper soluation and as well as a quick response from you.

thanks.........




[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>

Date: Oct 5, 2010 2:14 PM
Subject: Regarding user id of selfcare.edc.bsnl.co.in: Remainder No 1
To: [protected]@bsnl.co.in


This the Remainder No 1 for my query.


[protected] Forwarded message[protected]
From: Kishaloy Modak <[protected]@gmail.com>
Date: Mon, Oct 4, 2010 at 10:13 PM
Subject: Regarding user id of selfcare.edc.bsnl.co.in
To: [protected]@bsnl.co.in


Respected incharge,

I tried to login is "http://selfcare.edc.bsnl.co.in" but it it displayed "The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)". i changed by password from "Forgot Your Password?" option but still it was fail. i call on 1500 and talked with customer care executive but said me to re-register from "NewConnection" option. i tride, but re-registration is failed as system repaid " ". i think there is a problem in the "userid" as i regenerate the password successfully. Please reply me what is the username for login.

thanks

Name: Kishaloy Modak
Address: Math Chowmuhani, Behind Iskon, Agartala
Phone:[protected]
Unique Id: [protected]
Mobile: [protected]





[protected] Forwarded message[protected]
From: <[protected]@bsnl.co.in>
Date: Mon, Oct 4, 2010 at 9:55 PM
Subject: Re: Change of Broadband Plan: Remainder No. 1
To: Kishaloy Modak <[protected]@gmail.com>


Dear Customer

This is to bring to your notice that your broadband plan has been change from H250 to BBG FN Combo 600 from 4/October/2010. Regarding the broadband portal kindly visit http://selfcare.edc.bsnl.co.in and sign up. For any assitance kindly give us a call at this toll free number 1500.


Regards
Supervisor
CALL CENTRE NE1