The below letter was submitted on 27th May 2010 and the undersigned also met SDO on 28th May 2010. The SDO was busy on personal call and kept me waiting outside his office. As soon as the phone call ended, I barged in his room and lodged a complaint. The SDO promised that the line will start functioning by tuesday 1st of June but till date it is dead.
TGI/BSNL/2010-2011/05-27 27th May 2010
The Divisional Engineer,
BSNL Telephone Exchange
Sub: Non functioning of Telephone Line No. 2280607/8/9 and 2280902
We deeply regret to inform you that the above telephone lines are not working for the last two weeks. We have been daily contacting your office and lodging complaints but all have gone on your deaf ears.
Please note, we are a government recognized export house and we really comes in a embarrassing position when our overseas customer calls and the the phone keeps ringing at exchange and we do not give our customer response. They take it in the wrong way saying we are neglecting their calls and this is loosing our business as we are unable to contact them by phone and faxes.
In view of the above, we humbly request you to kindly intervene in this matter personally and see that the telephone lines are repaired immediately.
Your prompt and positive response on the above shall be highly appreciated.
For The Geara International
Manager – Intl. Trade
162, Industrial Area, Nunhai