BSNL — Unwanted Balance Deduction From Prepaid Mobile

Address:

Ambala, Haryana

Hi i am a bsnl prepaid GSM Mobile subscriber. My Mobile No. is "94******99".
It is referecned to Complaint id "A16HR433778" regarding automatic deduction of balance from my prepaid account.Rs 30 has been deducted automatically from my prepaid BSNL GSM Mobile with No. "94******99". I have called up so many times to cust care. They said it will be refunded with 24-48 hours but still no luck. I have called up today again and there was no response from their side. They provided me with a new complaint id "A22HR491917". The response was very poor. They were not even ready to listen the problem.

Today when being an govt service provider "BSNL" is still competitive in market but still i feel very embracing experience with your cust care services. Please let me know how long that will take to refund the amount and what was the reason for its deduction. Its not a thing for just Rs. 30 but its for my right and why you people are making fool o[censored]s. Please do the needful. Otherwise i will proceed with the legal action.