[Resolved]  BSNL-A.P. HYDERABAD CIRCLE — deducting amounts without the consent of the Customer, towards unknown service.

Address:

Hyderabad, Andhra Pradesh

Sir,
I, G.S.R.K.Sharma, Advocate wish to bring the following to your notice seeking proper action.

My mobile phone No :[protected].

On 04-7-11 at17.52 I received one SMS from +54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** "
I tried to know what is 'Humshakal' since i never choose not only that I don't know any thing about it.not only that anmount of Rs.10/- was deucted from balance to my credit of Cell Phone. I Called 1503 at 21.00 hrs at last One Mr. Varun lifted and he could not give proper reply, then I insisted to register my complaint . Then after words neither he registered my complaint not given me any reply. Again at 21.16 I tried second time to get my complaint registered one Mr. Bharat spoke to me and when insisted to register my complaint he told me since the server is down,I have to wait for about half an hour or call again.

Again today [ 27-07-11 at 17.39 I received another SMS from +54000010. It reads "Thank you for choosing Humshakal. You can now see your humshakal any time you want-*** End*** " Now another Rs.10/- was deducted from the balance to my a/c.

I strongly object to this way of cheating a Customer , deducting amounts from his account balance with out his consent. I request necessary action be taken against the person responsible to this sort of things, and desire to have clarification regarding
1. What is " humshakal" ? I never choose it since I don't have any knowledge about it. There is no express request from me.
2. I demand the amount deducted from the balance in my account be repaid back forthwith.
I would like to bring your notice, on Thu, May 19, 2011 at 2:34 PM I made similar complaint regarding the deduction of Rs.40/- towards Caller tunes. So it is evident it became a regular thing to deduct amounts from the balances of the customer with out his knowledge or express or written request from the customer.

3. On 11/09/11at 17:28 i received one SMS which reads " Thank u for using Humshakal Service. You have been crenewed Rs.10. charged...end. " It was sent from +54000010; Immediately I sent a reply by sending SMS saying" I never opted hamsakal. I aleady made a complaint long back. Still you are charging without my concent. Revert forthwith..Sharma."


4.AGAIN ON 25-09-11 AT 14.15 i RECEIVED ONE MORE SMS which reads " Rs.10 charged. Thank U for using Humshakal Service. You have been renewed..End."
Thus my complaint is not looked into even after repeated representations by e-mails, and continuing to deduct amounts with out my express concent and on being raised written complaints.

I request that the amounts deducted sofar since 7/11 should be given credit to my accout. Secondly , may i request to tell me what is " HAMSHAKAL" since the customer care has given the information and not only to register complaint.

Please look into my complaint and do the needful.
with regards,
Sharma Gudipaty.