[Resolved]  BSNL — Broadband is not working for long.

Address:

Howrah, West Bengal

I am a user of BSNL broadband and landline service.

For last two weeks, my service is getting interrupted. The phone was dead for long. For last one week even the broad band is also not working.

I have logged Dockets for many time (now I can not even remember all the Docket Numbers). But my issues are not resolved yet.

It seems landline technicians know nothing about broadband service and broadband guys are completely unaware of landline issues.

The lineman has removed the splitter to resolve landline issue for which right now either landline or broadband will work. Broadband guys recommended that there are some issue in the handset and that is causing problem in landline (as per my understanding that shouldn't be the case.). Later they claimed that the modem is not working, but line is okay. But they can not show me the line is working with other modem. They replaced the handset which resolves the issue with landline but the landline is still not working.

I am fade up with BSNL as the issue is still pending and currently thinking of trying other vendors from private sector.