BSNL Bangalore — Broadband not working

Address:

Bangalore, Karnataka

I have 4mbps BB line and the internet is very slow. It is not even opening properly. When contacted customer care, they are not attending and not responding properly. The only answer I get from the customer care representative is the modem is not provided by BSNL so we cannot support. If that is true why you do give BB connection to customers? I had asked for modem to be provided by BSNL while taking connection they told the modem is not available and we have to purchase out side. The line men who came the give connection told he will provide the BSNL modem for a high cost and un-authorized. If BSNL is not having modem how come the line men is getting the modem? How is giving the modem to the line men when the BSNL itself is not having the modem?