BSNL Bb — Worst technical service

Address:

Maharashtra

Good Morning,

My name is Jubin Sebastian and I reside at Bhosari, Pune nearby the BSNL Bhosari branch. I have been facing severe horrible problems with the landline and BB especially BB services since I have taken the BB services last 6 years ago. I have still not come across any sort of resolution till today.

I have taken a BB plan of 499UL and earlier I had a plan of 750UL home plan, but the day i had taken I am facing issues with the ADSL/Modem link which drops at every instant very frequently which causes trouble in accessing the internet. Each time I need to repeatedly connect to the BB or redial the connection. Due to poor service, several times I had to disconnect the service or downgrade the plan just to save money rather than wasting on such blunder monthly service. Several times, a line man from BSNL comes and visits the site, he resolves the problem for couple of days and then its again the same. If you check with the complaint ID, you will get ample of complaints from my LL-[protected] even that the BSNL employees are very much aware of my number too but still no proper response. Thousands of times, I have visited the office to lodge a complaint and also met some officers like Mr. Kathrki, Mr.Singh and even Mr.Habbu but as expected the same.This is highly not accepted or expected from an ISP (India's largest).

I too work for Tata Communications, but we never provide such horrible services to our customers since i work as the L2 voice engineer. Its simply because BSNL is a Govt office, the people out there are working so badly.

Please this is a request and kindly educate your engineers to check with all the connectivity or ADSL modem and other parameters for the link issue. Awaiting a proper and firm response from your team. Regarding any queries, you can contact me on my email-id:- [protected]@gmail.com / jubin.[protected]@ymail.com.

Regards,
Jubin Sebastian
Apte colony,
Bhosari, Pune-39
Maharashtra