BSNL — bill receive huge & call list not provide

JOSHI SANDESH D OMSHANTINIKETAN BLDG, DEVISHA ROAD PALGHAR [W] i HAVE RECEIVED BILL FOR AUGUST RS.1406/- WHICH WAS HUGE AMOUNT.NORMALLY I HAVE RECEIVED RS 500 TO 600 RS OF BILL EVERY MONTH, SO ON 16.09.2013 I HAVE APPLIED FOR CALL LIST AT PALGHAR, BUT THEY NOT SEND THIS FILE AT BOISAR SAYINGH THAT THEY HAVE NO MAN TO SEND AT BOISAR.ON 24.09 MR.PRAJAPATI TOLD ME THAT YOU WILL GET LIST AT PALGHAR ONLY. HE ASSIGN THIS JOB TO MR.RAUT.BUT AFTER SEVERAL TIME I SEND MAN BUT NOW THEY SAY TAHT YOU BRING PEN DRIVE.PRIORLY THEY WAS TALK TO GIVE ME PRINT OUT BUT WHILE I SEND MAN TO COLLECT THEY NOT ATTENDING THE MAN & GIVE VAGUE REASONS KINDLY HELP ME BECAUSE I HAVE TO PAY THE BILL BEFORE 30TH SEPT.SO THAT I WOULD NOT PAY LATE FEE.