[Resolved]  BSNL Broadband — BSNL not giving me W1 type modem

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam,

Hi this is Debasish Ghosh a customer of BSNL broadband. I have a broadband connection since August 2011. My customer id is [protected]. I have purchased W1 type modem from BSNL which cost is Rs: 1800. But BSNL provide me B1 type modem which cost is Rs: 1100. And they told me that, we will provide you W1 type modem very soon. But 9 months has already gone they are not giving me W1 type modem. Since past few months I am continuously requesting them please give me W1 type modem, but they don’t want hear anything. So I am requesting to higher authority of BSNL could you please advice me how many days I have to wait to get a W1 type modem? Or BSNL is unable to provide W1 type modem?