My grievance is as follows:
First of all I lost my confidence with BSNL Service.
I have applied for BSNL Broadband with Telephone line for the date
03-10-2009. As per the BSNL website says It has to be provided within three days
(I will agree If any technical feasibility is there in the sense it may take time)
But not upto one month if iam not wrong.They have given landline connection only
on the date 30-10-2009 (Friday). Before this I met a lineman (Mr.Thippeswamy) on
the date 06-10-2009 and he also identified the available telephone path and requirement
of modem from myside (He collected required ID proofs also from my side)
After one week also there was no reply from the BSNL.
I called the BSNL office on the date 09-10-2009. There reply was we couldnt identify
your area.This is ridiculous.After identifying the requirements, if a person says we
couldnt locate your area in the sense thats not considered as carelessness,more than
that it is arrogance. Again when I called twice after thie incidence there reply was
the concerned staff is not available. For your information my home is in Core city of the area
(Rajajinagar). Again they have given Telephone line on the date 30-10-2009 still they have
not provided Broadband connection and modem. Again as per our family member,s
observation the lineman,s response was too careless about the requirement and he is not
at all bothered about my family member,s suggestions.See I have applied for the broadband
related to my work, Till now Iam gaining uninvited mental pressure from BSNL just because
of these arrogance attitude.
I waited patiently till yesterday,but losing the hopes Iam mailing here.
If they require a bribe then only they can do it in the sense Iam not a person fit into there
requirement. Otherwise if they do there work as per there will and as per there time,
in the sense there many ways a consumer can sort it out.Please go through the attachment
for your referenece.