[Resolved]  BSNL- Broadband — Complaint lodged on 4th jan yet to be rectified

On 3rd Jan 2010 the broadband connection in the phone no +[protected] got disconnected. The complain was lodged on 4th Jan 2010 on the IVR 198 and in the telephone exchange on 7th jan 2010. It is yet to be rectified despite getting assurance from the concerned SDO that it will be done soon.
BSNL charges Rs 750 /month for the broadband connection and my connection is being down for 14 days now, In the bill it wont be reflected that the connection was down and I will be charged for one month despite the connection being down.
The people of the concerned telephone exchange as they are working in the public sector doesnot report in the office until 11am and I had to wait from 10 till 11.30 to lodge the complain. No one pays serious attention to the problem and to make the matter worse, no one comes despite assuring on the phone that they are sending people.
I hope some actions will be taken as such inconvenience has cost me a lot of time.