BSNL Broadband — Broadband not working for last twenty days

My broad band not working for more than twenty days, I have personally gone to the exchange and lodged complaints telephonically but received no response from BSNL. The consumer details are as under:
Name- Shyam Sundar Saraswat
Phone[protected]
Address- 120/16, Vijay Path, Mansarovar, jaipur.
Error shown-678
Kindly take an early action

Shyam Saraswat
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