[Resolved]  BSNL Broadband — Internet Speed Not as Mentioned in the Plan

Address:

Faridabad, Haryana

Hi,

4 Months Back i had a new connection from BSNL Sector-15 A Faridabad, 2 Mbps Unlimited Plan[ Land Line number 2222627 ] and paid approx Rs.2400 in lieu of Installation, rental, security. Plan says that i will get a fixed download speed of 250 Kbps and a bandwidth of 2 Mbps, but from the first day of connection the download speed was only 30-50 Kbps and i was getting only 300 Kbps of Bandwidth. After complaining many times to BSNL Line men, Broadband Deptt Head, JTO, thank god!!! they checked the issue and said that they can only provide 300-400 Kbps bandwidth in the 2 Mbps Unlimited Plan. After Hearing this from them i was suggested to go for a disconnection by one of their senior employee and was told that i will get a full refund after my disconnection is completed [ Disconnection Request got completed on 8th July 2010]. After regular request to BSNL concerned person for around 3 Months i finally got to know that i can collect my refund from BSNL Accounts deptt. But sorry to say BSNL accounts deptt asked me to pay Rs.30 more and said that there is no refund in your name. Again i am no where to go. Concerned person says that wait he is doing something to get the refund. But till now i dont have any confirmation about my REFUND from BSNL. I feel sorry for BSNL Faridabad and their employees who cannot solve this small problem.


Please help me in getting my Refund back.

Bharat Gautam