BSNL Broadband — NO service

Address:

Udupi, Karnataka

Dear Sir, My landline no.[protected] Indiranagar, Karkala, Udupi district, Karnataka. I have been using BSNL broadband last 2 years, I pay almost Rs.560 every month for this package but last 5 months i have been paying the bill but my landline is totally dead and no internet at all. Almost every week i follow-up with the BSNL department but i just get empty promises of a refund and also the service will start soon as his people are busy at the job. I really don't know whom to approach or where to go, is this how a govt based company will cater to the customer. Are your people not receiving their salary every month?