[Resolved]  BSNL Broadband — No help line support

Address:

Tamil Nadu

We have been forced to take a fiber to home broad band services by BSNL with in this VGN Minerva Nolambur, Chennai 600095 gated community. I had applied for this connection on 7th September 2011. After a lot of follow up it got activated on on October 19th, 2011. Till date the fiber optic cable is not laid properly and get cut or miscreants can play mischief. If any fault occurs there is no help line numbers. No user manual or user name and password was given to us by BSNL at the time of connection. Things were done in an adhoc manner. Though on the bill they indicate 1500 and 1504 as help line numbers for voice and data line numbers respectively. I have several problems. The telephone instrument became faulty in 3 weeks. The battery back up provided by BSNL is not working. I need to re-install the network connection on my lap top for which BSNL should render assistance by giving Network ID, user name and pass word.The normal 1500 and 1504 of Chennai telephone do not know how to render assistance. I am try to desperately get some assistance today, December 10, 2011. I contacted 1500. They gave a contact number[protected] which is not a working number. Again I contacted 1500 as ked me to contact 1504. 1504 they were not answering the call or they cut the call with out answering. This has happened for 6 consecutive time. Finally one gentle man answered and he asked me to contact[protected]. This number was answered by a rude lady who said it was mobile fone section and it is not her business. I tried to contact the JTO Ms. Karpagam on mobile [protected] /[protected] / 26533400. No response. I tried to escalate it to GM Mr. Paniprasad [protected] by call him and sending SMS. He replied to my SMS saying that he has been transferred and contact 1500. I am with out any broad band connection at home and I will forced to wait till Monday 10.00 AM. It is a working day and there will be no one at home. I am not sure when and who will resolve. BSNL has created a monopolistic situation in this premise and they charge the normal rate applicable to all broad band services with out rendering any service.
Action required, Immediate resolution of issue, Compensation for the harassment, immediate provision of 24 x 7 help line and discount in service charges till such facility is activated.