[Resolved]  BSNL Broadband - WA3002G4 — Irregular internet connection

BSNL telephone service — irregular connection

I m Shantanu Srimani, address is 44/H/2 D.C Dey Road Kolkata-7000715.
Now the problem is we have 2 land line numbers[protected][protected] most of the days it not work properly... and we submitted complain regarding that so many time but the ultimate problems are never solve and bills coming as usual where as are unable to use it properly... So what should we do please help us.

BSNL — Irregular connection of internet

To
The General Manager,
BSNL
kolkata Telephones
Sir,
I am one of your service-users with the customer ID[protected]. I have opted for ‘Broadband’ facilities at my home also some 3-4 years back and enjoying the mentioned service. This service is unlimited 24 hours and I am paying the bill annually in advance.
But I am now disturbed to find that almost every day the broadband service is not available for a certain. It opens for a small period and the dialogue box shows error 678 and or 691.
Each time I complain to[protected] to have a complain number and only once the concerned engineer visited in the noon and asked me over the telephone that this is normal as there is a parallel connection.
This is no solution to my problem. I am user of the normal telephone service since[protected]. I applied for Internet service only few years back. I am not supposed to know how your technical person connects the internet but it must not be at the expenses of my normal telephone service.
What I need is ‘Uninterrupted Internet Service’ at time of my conveniences.
I applied for the service to pursue my ‘academic necessity’. Though retired but I was an ‘Associate Professor’ in chemistry and still now I require the net service badly as I am not in a position to avail the service from my old Institution.
I would highly appreciate your intervention as early as possible to get me out of the difficulties I am facing to get the net service.
Sorry to disturb you,
Thanking you,
Yours sincerely
Dr. Prasanta Chattopadhyay

To The General Manager, Cennai Telephones (South) Sir, I had Telephone Connection Numbering[protected] with Broad Band connection. The day one onwards, we have lot of problems . to continue the connections. But the Bill comes regularly. I fed up with connection. I would like to disconnect immediately. Can I move to consumer court to sue B.S.N.L. for two months defaulting Broad Band. Yours affected consumer, R.Mohan. F.F.1, I Block, Gajalakshmi Homes, Plot no; 5 & 6, Yogeswar Nagar, Chennai-600073. Mobile: [protected], [protected]