[Resolved]  BSNL — unnecessary charge is to be printed on bill

I have bsnl landline number [protected] yamuna nagar, haryana..last year i activate bsnl broadband plan-250 home plan in which 1 gb downloading must free.i pay full year payment of broadband rs 2500.when i give application.after 3 month i recieve bill which included rs 250 which i already paid to bsnl.i go to account office they check my account and did deduction of rs 250 +tax on it.they say from next month u will not suffer this problem.on next month i go to bsnl office they give deduction and say from next month u willn't suffer this problem.but this is going to happen full year.i waste my time in hour in standing in lines.

next year i think if this problem is going to happen daily so think i will pay frequency charge means monthly charges becoz it's monthly problem of bill and it's unnecessary to pay advance bill.and i CHANGE MY PLAN TO COMBO PLAN IN WHICH BSNL CHARGE ME RS 500 AND GIVE ME 1.5 GB DOWNLOADING AND 175 CALL FREE PER MONTH AND MONTHLY RENT FREE.


aftre three month iwhen i recieve november month there is 180 rs rent and only 50 call free.this 180 rs is monthly rent which is not in my combo plan and there 175 calls free in my combo plan but i only get 50 free calls when i go to account office then they deduct these chagres and this say old lines that next month u will not suffer...
and also the bsnl say that we have 500 kbps but this statement is wrong i recieve not more than 35-40 kbps.

so i want to say from next month i will suffer this problem of extra charges...before getting bills of extra charge plz help me becoz i don't want to waste much time in account office and this account office is so mfar from my home..
plz help me