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Bharat Sanchar Nigam [BSNL]

[Resolved]  BSNL — BSNL Overbilling

Sir, I'm using the BSNL Home 500C plan for the past 8 months. It has been good so far. I didn't found much problems with it. Last month my phone become dead. I wasn't able to use my phone and internet for 10 days. So, my free calls and internet usage become waste. After that it has been rectified. But, when I received the bill it shows Rs. 619/- its nearly Rs. 60/- extra from the regular bill amount. Actually we suffered for 10 days. The problem was with BSNL but they have over billed the customer. i.e to me... Please find a soultion for this and please ensure it should be repeated.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

My landline telephone no is[protected]. My monthly bill remains around Rs 1100/ p.m. I am enclosing the screenshot of my previous monthly bills as an attachment. I am surprised and shocked to receive the bill amount of Rs 12322.00 for current month.
I have sent two mails to bsnl at their [protected]@bsnl.co.in on 20th Sept and also on 21st Sept. On 21st Sept I have expressed my intension of surrendering my bsnl land line for its inefficient service and also false billings. The mails are also enclosed
I shall expect immediate resolement of the issue and your confirmation, pl.
Regards,
Shyamal Kumar Bag
Mobile - [protected]

Reply
My landline telephone no is[protected]. My monthly bill remains around Rs 1100/ p.m. I am enclosing the screenshot of my previous monthly bills as an attachment. I am surprised and shocked to receive the bill amount of Rs 12322.00 for current month.
I have sent two mails to bsnl at their [protected]@bsnl.co.in on 20th Sept and also on 21st Sept. On 21st Sept I have expressed my intension of surrendering my bsnl land line for its inefficient service and also false billings. The mails are also enclosed
I shall expect immediate resolement of the issue and your confirmation, pl.
Regards,
Shyamal Kumar Bag
Mobile - [protected]

Reply

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    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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