[Resolved]  BSNL — Exchange Goes down during and after power cut

Hi

I live in HSR Sector 2 Bangalore. The exchange goes down during power cut ( i.e Phone & broadband does not work during power cut). But it does not stop here. It does not work even after the power is back.

I spoken to exchange people and they said that there is problem with Power backup system thats why it does not work during power cut but since there is no body in the exchange to start it back after the power is back thats why the exchange remains dead for whole night.

Its happening every alternate day. AE promised me that it will be resolved in 2-3 days. BUT now the whole exchange is dead for 2 days. Since it went down on saturday afternoon and today is sunday. so nobody is there to take care of it.

Thats really disgusting. I have 15 complaints during 1 month. but permanent resolution.

my # is[protected]

Hope somebody take this issue further.

Thanks.
Amarjit Singh
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Sanchar Nigam [BSNL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    15951
    Pending
    0
    Resolved
    6087
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
    View all Bharat Sanchar Nigam [BSNL] contact information