[Resolved]  BSNL — Going down the Hell - Air India Way

I, along with crores of Indians are frustrated with the very very poor services & plans of BSNL and are forced to move towards private operators. I wonder why the BSNL is going down the hell so fast - as the Air India way. The following are my complaints.

1. BSNL Land Line: Far the last about six months, I am repeatedly complaining about the Meter Reading Service (19621 and 19622) and it is not working most of the time. Like rest of the Indians, I am tired of complaining now.

2. On 30 June 2009, luckily the Meter reading service worked. I checked the Meter reading and it was 21998. I was happy that my calls for the month was[protected] = 175 calls. I was happy that I have utilized the free allowance of "Combo C" Scheme. Then comes the monthly Bill with the CMR End reading as 21954 !!!. Immediately I went to the Nagercoil Court Road Accounts Officer and gave a complaint in writing. She informed me that they might have taken the reading earlier than 30 June 2009 !!!.

Are the BSNL guys are playing.

3. BSNL EXCEL Mobile: I had been complaining for the last about four months regarding the frequent failures of the BSNL Transmitting Towers. As I am surrounded by 3/4 Towers (Kottar, Nagercoil), I am able to communicate with the low signals.

4. Whenever there is a scheduled Power Shut Down by Tamil Nadu Electricity Board for 8 hours, all BSNL Towers covered by the Power Shut down fails to work one by one - after about 1 hour. Only a tower which is not covered by the Power Shut down and about 10 kms away (Chenbagaramanputhoor) is picking up when I go the first floor of my house. But all the private operators towers are working without any problem during the 8 hour Power cut. I had been complaining to Nagercoil Customer Service Centre and 1500. It seems no one is bothered.

Did everyone in BSNL has decided to shut down BSNL fast, for good. Already BSNL has deliberately made unattractive Plans to discourage the Customers so that they are forced to go to Private Operators and you are seeing many customers are fast leaving BSNL. I can only pray god to save BSNL.