[Resolved]  BSNL — Replacement of faulty instrument

Hi,
My land line no is 23501385 and it is on my dad's name Ganpatlal prajapat. The instrument which we were using stopped functioning, and i had complained for the same, when i had gone to get it replaced they told that they don't have the new phone stocks, i can come and collect new by next week and meanline they gave me some very old phone. After a week i had gone to collect the phone for that they again said no stocks next week. When i just got down a man from bsnl told give me 500rs i will get you new phone. I said why should i pay, for that he said then you will never get new phone how many times you come here...
I just want to make a point here that is BSNL soo corrupted ?????
Pls can you ask them to replace the landline with new instrument.