[Resolved]  BSNL — Regarding the delay in getting PDSN internet facility on my FWT phoneline(BSNL)

Respected Sir,
I Myself Bhargav R Thakkar,resident of Ahmedabad,Gujarat,India,Owing the telephone number[protected]of BSNL.Around on 16th september,2009,I have applied for PDSN internet access facility at Odhav Telephone exchange,Ahmedabad.The order number for the application is FWT 49770.Inspite of my constant reminders to authorities over here,They are unable to resolve my complaint.They haven't activated my internet facility.And they also dont have any technician for programming the handset to use the specific facility.Everytime I visit the telephone exchange i supposed to get different answers.They say,that no one is accountable here for providing specific PDSN facility.Now,if i get the internet connection after this much long period,i again have to visit the Railwaypura Exchange,Kalupur,to get my handset Programmed for using the facility.And the commercial officer of odhav exchange Mr.Panchal is very rude to subscribers,he said me that he is only accountable for giving the order numbers.So,is the government is paying him only for generating the order numbers?which can also be generated through a computer.He is not so keen to resolve the issues of customer,instead he only sits under the fan and listen to hindi movie songs in his pc.I immidiately want action against this person and my complaint to be resolved.Or else I have to file a complaint in Consumer High-Court.I hereby is requesting you to reply me ASAP.
Yours Truly,
Bhargav.R.Thakkar