[Resolved]  BSNL — Rejecting the application for new connection at Pragathi Nagar

BSNL office at KPHB(Kukatpally, Hyderabad) is constantly denying to accept the application form for new telephone connection for home use at Pragathi Nagar.
I am facing this prblem since 3-4 months.
When I first approached BSNL office at KPHB with the application form, the officer denied to take the form saying there are no lines at present at Pragathi Nagar.
She asked me to visit Telephone exchange at Nizampet and check if they are providing the new line for required location. When I spoke to engineer at exchange, he replied saying it may take 3 months and that too not sure.
I applied again after 3 months at KPHB office and they again denied saying the same reason.
I don't understand why these people constantly trouble people for availing the service.
This doesn't make good reputation of such a huge governmental firm of India.