I am S.Karthikeyan, The details of my landline is as below, along with my latest billing details :
• Telephone Number 24484018
• Bill Number 839012868
• Bill Date 10/11/2008
• Pay By Date 01/12/2008
I made online payment for the month of Nov’2008 on 25/11/2008, using my ICICI VISA card for an outstanding amount of Rs.1, 033/=. I attempted the online payment using
the website billchn.bsn.co.in, after keying my credit card details the screen got hung for almost 5 minutes, I had to close the screen and attempt it again. In my second attempt,
the payment was successful for the sum of Rs.1033/= and received a confirmation as well in the screen towards my payment.
Now when I check my credit card statement after 5 days, besides my successful payment for Rs.1033/ I see the first (failed) transaction also billed to my credit card for the sum of Rs.1033/.
Could you please reverse the first failed transaction and credit Rs.1033/ back to my credit card.