BSNL / Calcutta Telephone — EXCESSIVE/INEXPLICABLE BILLING

Address:

North 24 Parganas, West Bengal

Re: Request to refund one time charges of Rs.300/-, Rs.800/- & Rs.100/- made in the bills from May, June, July, 2012 (bill date – 09/06/2012, 09/07/2012 & 09/08/2012) respectively. Phone No.[protected], in the name of Keshab Chandra Basak A/c. No. [protected], Customer Id: [protected], Bill Plan: BBG FN COMBO 500

I am to inform you that you have charged under the head one time charges in the above telephone bills subsequently for 3 months on the above telephone bills from May, June & July, 2012 for Rs.300/-, 800/- & 100/- respectively. The details are as under:
Bill No.[protected] One time charge – Rs.300/-
[protected] -do- - Rs.800/-
[protected] -do- – Rs.100/-
For the last 3 month, I observe that in some pretext or other, inexplicable extra amount is being applied in monthly bill. I am also not clear about your account level adjustment for Rs. (-) 337.08 in bill dated 09/07/2012. I could not able to understand the reason for charging such inexplicable amount without any notice / prior intimation.
I, therefore, request you to kindly refund me these charges and provide me urgently the details and reasons for making such charges without any previous information/notice to us. About a month back, on enquiry, the attendant of your office could not explain any reasons for such charges of Rs.800/-. Please refund me these charges immediately.