[Resolved]  BSNL Calcuttatelephone — PHONE IS DEAD

To
The Branch Manager
BSNL
Kolkata

this is to inform you that i m not use my telephone last 2 month but i m not send any letter. we request to you kindly discanect the line and you arjust in my deposited money and balance amount send it in my home vaya cheque.

My Phone No Is :[protected]
Address : 75 Taramoni Ghut Road Kolkata 700041
Name Kishor Das Gupta
My Bank Account No Is (Feedreal Bank ) 7200


Thanking You




Kishore Das Gupta

Dear Sir,

With deep anguish I am to state that I am an ECS optee for the instant BSNL Telephone. The BSNL authority was pleased enough to realize my telephone bill amount through ECS since long from my SBI Belghoria Branch S/B account no [protected] 1888 on my application in prescribed form. Curious enough I have been given to understand on Saturday last that the services of my telephone have temporarily been withdrawn for non-payment of Bills. Needless to mention that there is left no scope to ascertain the related matters i.e. unpaid bill details or the bill amount, in particulars, as the telephone was placed under only incoming facility. However it could be learnt after using other sources that the payment of bills for March ’09 and April ’09 were not paid which was exclusively the duty and responsibility of the Telephone Department to get those bills cleared from my bank a/c through ECS as per my contract with the Telephone Department or system in vogue.
Incidentally it may be mentioned here that the SBI Belghoria Branch entered into the core-banking system in early January, 2007. After the introduction of the core-banking system at SBI Belghoria Branch, all my bills up to February, 2009(26 months) were adjusted from my Bank A/C through ECS. It is, therefore not understood as to what has lead the Telephone Department to refrain herself from realizing those two bills from my Bank A/C through ECS and on the other hand pushed me to all these unwanted hazards at my old age over 72(Quite a Senior Citizen). Moreover, due to non-functioning of the telephone, particularly out-going call facilities, I miserably failed to communicate some messages centering round important assignments and for which I have suffered loss. Nothing can be more deplorable than this and most undesirable. I should not have been thrown into such troubles for no fault of mine. Had I not been misguided with the inscription “ ECS BANK ADJUSTMENT-ECS OPTEE NEED NOT PAY THIS BILL AT THE COUNTER” at the bottom of the bills, I would have took keen initiative to find out reason behind much earlier, for non-realization of bill amount through ECS.
However, both the bills have been paid at the Panihati Telephone Exchange Cash Counter on 18.05.2009. Vide no 000871 and 000872 respectively.
It would be very much appreciated of you please take the trouble to find out the lapses on one’s part in this respect so that a true citizen is not put into unnecessary trouble in this way.
Immediate restoration of the telephone facility is requested. The realization of Telephone Bills through ECS, as were realized earlier, may pleased be ensured.
A line or at least a Telephonic information as to the action taken on this request is expected in no time.
Thanking you,
Yours sincerely,

Dated: - 24 .05.2009 NITAI PADA RAKSHIT