[Resolved] BSNL Cellone — Poor customer care service, Page 16

[Resolved] BSNL Cellone — Poor customer care service

P P.Thangadurai from Kuzhithurai, Tamil Nadu

For cellone mobiles there is only one number [protected] for Chennai customer care. I contacted the number regarding my cellone GPRS configuration which was disconnected following the software upgradation in my mobile NokiaN95. They directed me to another number 24955925. I found no one is lifting the number then again asked the CC they gave 24953717, in that after 15 mts try I got and who attended the call noted my particulars and my mobile model and told me 'will call after 30mts" . Three days gone no one called yet or even lifting the phone. May be they went on Pooja holidays, but who is to take care of the customer is not known. The quality of signal is also bad and mostly we do not get good quality in speech thro mobile. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

josephkj129

from Chennai, Tamil Nadu

My number is [protected]. For the past one year all my incoming and out going calls gets cut in the middle of talk or will not be connected due to net work fail/busy. I have reported to your call center but no use. Very poor service. Could you rectify the same or shall I change to some other operator.

Pandit Ayush Sharma

from Tonk, Rajasthan

Unwanted services are activated on my NO. [protected] ..This is the second time in this month that services are activated... Plz activate DND and Deactivate all the unwanted services .. And donot activate any additional service in future without my wish...

Aajohnbosco

from Chennai, Tamil Nadu

Bsnl tower not working properly last two year in sivasakthi building k k nagar west chennai I have given lot of complaint .no use, now tower does not work power cut time but now very week signal last two days .please take needful action.by
By
John bosco
[protected]

Deleepkumar.K

from Kochi, Kerala

BSNL CellOne — Subscription to music station

The company(BSNL- cellone) has deducted Rs.30/- from my balance against subscription to Music station which I have not activated or asked for(Ph;[protected]). This is a type of cheating and please arrange to refund the amount to my balance.

Lakman

from Salem, Tamil Nadu

Please provide Bsnl customer care number for cellone in tamilnadu hosur circle.

Lakman

from Salem, Tamil Nadu

The hosur circle cellone service is very poor. No one is there to attend the complaints. Bsnl office says it is unable to attend mobile complaints. our area is just 1 km from the exchange, the department is refusing to provide land line connections and broad bandconnections, stating lack of connectivity cables. When all private players are ready, bsnl is hesitating to provide good service. Can any one provide the cellone cutomor care number for tamilnadu circle.

RAVI subramaniyam

from Ernakulam, Kerala

I am having a cell one post paid connection ([protected])and using it for more than 8 years thopugh there are so many interruptions during this period. But to day the net work has suddenly failed since 1500 hrs and this is 1830 hrs BSNL did not care about the problem. Is any official is BSNL IS AVAILABLE TO SHOULDER THIS RESPONSIBILITY ?

K S RAVI for R. SRINIVASAN

9430700267

from Jugsalai, Jharkhand

My mobile no. [protected] is Cell-one prepaid and I was using ISD calls on this. But today, it was responding to contact customer care. On 123 I got customer care # [protected] which does not work. I called on1503 but even waiting for more than 10 minutes twice the customer care supervisor was not connected. I tried [protected] but still not succeeded to contact with Customer care sup. I urgently required to ISD facility.
I have send SMS to 53733 -HELP ACTISD and got confirmation but still ISD is not allowed.

Pls help me out to get this facility.

Pragnakrishna Nallapaneni

from Hyderabad, Telangana

BSNL CellOne — please block my sim services

sir, i'm having a cellone sim with number [protected] yesterday night i lost my mobile soo please block my sim services. due to bund in seemandra(andrapradesh) i'm unable to give my complaint at my nearest office. plese consider this as very urgent request thanking you sir

jayansknl

from Muluppilagadu, Kerala

I took a BSNL SIM card (old number not changed), but didn't active the sim till now.

sunithababy

from Delhi, Delhi

BSNL CellOne — How to unsubscribe the chat messenger service

I have got a message that subscription for chat messenger service will be renewed tommorrow. send NODAT ton unsubscribe. Rs 15/ sub I m getting this message for so many months but never goes n they deduct the money. I m not at all using this servie. Plz help how to unsubscribe it.

sunitha

DJB1980

from Mumbai, Maharashtra

BSNL CellOne — DUPLICATE BILL

PLEASE SEND THE DUPLICATE BILL OF LAST 7 MONTH POST PAID BILL OF MOB NO :[protected] AND ACCOUNT NO :[protected] AT MY PERSONAL EMAIL ID : [protected]@LNTECC.COM . ALSO NOTED THAT FROM THE CURRENT MONTH ONWARDS PLEASE ARRAMGR TO SEND THE BILL TO MY PERSONAL EMAIL ID.

Shreyas Gaikwad

from Nagpur, Maharashtra

BSNL CellOne — No or BAD network since last 2 days

I am in pune circle using BSNL postpaid. My cellphones network is vey pathetic. Network is very fluctuating, it is sometime available and many time it is not. 05th Feb onwards and still facing. Very pathetic service by bsnl. They should atleast inform consumer about on going problem

Hemanta Kumar Kalita

from Mumbai, Maharashtra

BSNL CellOne — CellOne Mobile Duplicate Bill From August 2013 to October 2013

Pl. kindly send me CellOne Duplicate Bill from August 2013 to October 2013 to my mail id for my personal requirement and also from April 2014 bill will be send to me in my mail id. Mobile no. [protected] Account no.[protected] Mail Id. [protected]@yahoo.co.in

poornimaimmanuel

from Chennai, Tamil Nadu

BSNL CellOne — UNNECESSARY CHARGES

MY CELL NO IS [protected]. I AM FREQUENTLY CHARGED FOR CALLER TUNES AND CHAT. I NEVER HAVE SUBSCRIBED FOR CHAT. MY ATTEMPT TO DEACTIVATE CALLER TUNES AND CHAT REMAINS FUTILE . I REQUEST BSNL TO STOP INVOLVING IN SUCH TYPE OF SWINDLING. I REQUEST THEM TO ACTIVATE MY SUBSCRIPTION TO CALLER TUNES AND CHAT(!).

rejeemon2003

from Guruvayur, Kerala

[protected]
Sir,
I have been repeatedly trying to contact your people but NO USE. They are deducting in the name of JOKES pack which I have never opted for. Whenever I tried to contact Your cell one helpline number [protected] I get a message
that the number is not in use. Is this the way you treat your customer..? If this continues you will have to lose customers and we will be forced to take legal action. So do needful to stop this deduction

bhanumurthyalur

from Muluppilagadu, Kerala

My Cell One prepaid No. is [protected].
Previously I used to get an alert stating certain amount has been deducted from my balance amount to get the validity of the SIM extended.
It seems this is discontinued now. I am of 75 years of age and find it a bit of a problem to go out to get some of my works done.
I have enough balance in my account WRT to the above stated cell One account, approximately Rs.600/+. Will Bsnl utilise from this and extend the Validity of my cell No.[protected] for next one year, that is up to December 2015?
Please help.
Thank you,
Bhanumurthy Alur.

kumaranrajamani

from Jaipur, Rajasthan

BSNL — insert sim

mobile insert sim shows like that [protected]

krishash

from Kochi, Kerala

Bsnl Cellone — mobile phone lost block sim

my phone no [protected], my mobile lost on traveling

RAJAN BHARDWAJ 13

from Ludhiana, Punjab

Other customer message for bill payment on my mobile phone

BALRAJ KUMAR A/C NO.[protected] HAS BEEN BILLED WITH RS.433.26 ON 01-05-13 AND DUE DATES IS[protected]. OTHER CUSTOMER DETAIL ON MY CELL NO EVERY MONTH.