[Resolved]  BSNL Cellone — Poor customer care service

For cellone mobiles there is only one number [protected] for Chennai customer care. I contacted the number regarding my cellone GPRS configuration which was disconnected following the software upgradation in my mobile NokiaN95. They directed me to another number 24955925. I found no one is lifting the number then again asked the CC they gave 24953717, in that after 15 mts try I got and who attended the call noted my particulars and my mobile model and told me 'will call after 30mts" . Three days gone no one called yet or even lifting the phone. May be they went on Pooja holidays, but who is to take care of the customer is not known. The quality of signal is also bad and mostly we do not get good quality in speech thro mobile.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

No proper service for retailers of mobile service.

CellOne — restoration of outgoing

I am using the cellone connection [protected]. I have remitted the full amount on 12.01.2010. The outgoing facility which was barred for non payment is yet to be activated even after two days of full payment. Kindly look into that - R. Suresh
dear sir
i have a problem that i cannot activate my gprs i got a gprs activation message from bsnl i have settings also but when i open any website a message diaplays response unknown my model is nokia 2626
please tell me about this i want to statr using gprs as early as possible
dear sir
i have a problem that i cannot activate my gprs i got a gprs activation message from bsnl i have settings also but when i open any website a message diaplays response unknown my model is nokia 2626
please tell me about this i want to start using gprs as early as possible

CellOne Prepaid - Vennela Plus — unwanted SMS from 53030

unwanted messages from 53030
This is my second complaint. I am the user of mobile no [protected]. I have lodged a complaint on 19.01.2010 regarding unnecessary deducting money from my mobile prepaid account by +53030005. They used to send unnecessary messages and unwanted questions. They further stated that they are renewing my subscription for AFACT5TOLLY5 pack and deducted a sum of Rs. 5/-. Earlier also they deducted Rs.15/- from my mobile account. I have never been a subscriber for the above pack and I cannot understand how they can steal money from me like this. Is there anyone to look into this matter?
Sir

pls. Block my sim card No.[protected] immediately effect

BSNL CellOne — promotional messages

I have registered my mobile no [protected] in DND registry but I am receiving promotional business messages on my mobile

CY Joshi
AFACT5TOLLY5 kindly unsubscribe
HI,

I received an SMS from 52906 to answer 15 questions and I could win Rs, 10, 000.00. I answered all the questions correctly and at the end of the last question I was informed that the contest was closed. I want to take this legally.

of self — reg. the service of bsnl customer care

Dear Sir,

my name is kedari from Hingoli dist. I am the owner of bsnl pripaid card no [protected] but I am very sorry to tall you that the service of bsnl is very poor i have rechard my card for the facility of 1 paisa per sec. on 01.02.2010 but till now i have not got that facility

I have tired to call to customer care service but no one to get the phone there i am waiting on line for 3 to 5 minit.



So please help me and activate my card for 1 paisa per min the current balance of my card is above 80 Rs.



Needfull is acept.



thanking you



your faithfully



Kedari P T
I have nokia 3110 mobile phone.i am not getting bsnl gprs configuration settings.i had already sent mobile name and model to 58355 but a message displays that there are no configuration settings for this model.

BSNL CellOne — I want to deactivate India times wap service in cellone no 9471161811

I am using bsnl cellone service, having cellphone no. [protected]. The wap service of indiatimes video has been activated.I want to deactivae this service. Kindly deactivate it as soon as possible and send me reminder about deactivation.

Regards
Md. HALIM
I have received msg from 52906 about the contest ther will be a 15 questions and each will charge for 1 ruppee. After all the 15 questions, i am just waiting for a result (I have scored 150/150). but i received a msg like " DEAR CUSTOMER THE CONTEST IS CLOSED FOR TODAY". Please tell me this right way to deal with golden customer like me. For this I have lost 24 Ruppees and 40 Paise. who will bare this? can i file case thru numan rights for this cheating activity?
dear sir,
i want to say that please put a mobile tower in swang, bokaro, jharkhand, gomia

cellone mobile connection — No Range

I use company BSNL Cellone connection [protected]. I usually operate at Cheroor , Thrissur. The calls I make get disconnected soon after it is connected. This is continuing for 3 weeks now.

Sebastine
Sir,
My mobile no. is [protected].I have a problem regarding unnesessary deduction by my account on Date 12/02/2010, my account was reduce from Rs.163 to nil.I think my no. was Hacked and somebody had used it illegaly.When I complained about this (complain no. 3605374), the response was unsatisfactory and the person on costumer care was unable to give call details also.Please pay back my money and take necessary action to this inconvenient.
I have a cellone mobile.(No.[protected]). I did not subscribe any service on my own but many service was subscribing automaticaly and money deducted from my account. Example- Loveology service. On Dt. 24.03.2010 Time- 13.49 I got a message thank you for using loveology service and amount of Rs. 30 has been deducted. So I request you to check my account & deactivate the service & credited Rs. 30 to my account.

PUK For CellOne Mob 9448441786 — PUK code

For mob no: [protected] with SIM no:[protected] PUK required but the customer care not properly responding

BSNL CellOne — not allowing to contact customer care

I am a user of cellone mobile phone No [protected] for last more than 4 years. I do not know why they have barred me to contact their costumer care no [protected]. When ever I am calling this number (for last 4 days), I am geeting a message that you do not have an authority to call on this number.
puk code for [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Sanchar Nigam [BSNL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    15951
    Pending
    0
    Resolved
    6087
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
    View all Bharat Sanchar Nigam [BSNL] contact information