[Resolved]  BSNL Cellone — Non activation of Add-on and delayed activation of parent number

Address:

Ernakulam, Kerala

I would like to file a complaint against Bharat sanjar Nigam Ltd(BSNL), Kerala circle for non reactivation of my mobile number -[protected] and [protected] wich is an add-on connection of first number.

BSNL deactivated my out going facility due to non payment of the bill on 9th Nov 2012. I made the payment on 12/11/2012 at around 1.30PM at BSNL counter at North paravur,by cash. The Bill No: ENKPRU[protected] and Invoice number is[protected]. Since I found that my Add-on connection is not activated even after 24 hrs of time, I approached the counter at N Paravur. They done some changes in computer and told me that it will be activated soon. Meantime I lodged a complaint in BSNL customer service about non activation on 13 Nov 2012. the complaint number is K13KL390165. The parent number , in the mean time , got activated but the add-on not.

Even now, after more than 48 hours of time, my Add-on is not activated. I tried to contact the customer care of BSNL once again (dialing [protected]) and tried to talk to a customer service representative. But the voice dialler is not directing me properly. When I tried the option '9' and then '2', it it was repeating the same menu.

I am desparately making this complaint because there is no one in that organisation who take care of my problem. More over , the customer service executive from BSNL was not behaving softly and trying to ask a lot of meaning less questions on bill details for the sake of verifying my identity ,where they would have tried to verify it by lot of other means. The motto was It was merely a harrasment rather than giving solution.

I kindly request you to take my complaint into account for

1.Delay in activation
2Bad experience with customer service executive on line.



Thank you