[Resolved] BSNL Chennai Telephones — Cheating of the consumers with 3g postpaid services

[Resolved] BSNL Chennai Telephones — Cheating of the consumers with 3g postpaid services

A Arun Subramanian from Bengaluru, Karnataka

I have availed 3g postpaid facility for my mobile-Nokia N95 mainly for accessing Internet. But the speed which i am getting is only around 30kbps-65kbps, i have logged a complaint with your customer care-1503 under complaint number-ch[protected] dated 21.12.2009 which your officer confirmed that the same will be resolved within 24hours, But till today-24.12.2009, the problem is not resolved. When called up your executives (Ms. Swati/Ms. Mary/Mr. Sam) for status, they are not responding properly. Even though my mobile is in your 3g compatibility list, 3g display at top left corner of phone is coming occasionally which means that it is not getting regular 3g signal, The 3g advertisements are seriously misleading the customers and actually they are giving 2g services at 3g prices. Hence request you to take up the issue and resolve immediately. Arun Subramanian Postpaid no of BSNL-[protected] Raja Annamalaipuram, Chennai Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Rajesh

from Delhi, Delhi

I am also facing the same problem and the latest 3 are BSNL 3G, SAMSUNG CORBY PRO AND MYSELF .I became the third because I decided to buy the first two .Samsung Corby is having a worst software installed .You can say that your phone is loaded with features but none of it works properly.My phone was completely dead within days of purchase.The replacement set I got from samsung is also having all the problems for which I took it to the service center.Now I have decided to use the phone as such because I dont have the energy to fight again with the customer service of samsung.The worst is the customer service of bsnl .The exec mentioned by Arun (Ms.Mary) spoke to me also in a lethargic and unprofessional way.The only solution she knows for any problem is " SWITCH OFF YOUR SET AND RESTART AFTER 5 MINS" (What an Idea sir ji ????)

SK RAJA

Dear Sir,
For the past 3 months the bills are not in proper its coming very high and actually i am in Plan Minimum monthly is Rs.250/- but the bill is coming to 450 to 2000 for this month its coming nearly Rs.1517/- i will not pay this money until this issue is to be cleared and i need clear reply for this mail i am not going to continue hereafter if the problem is not resolve sorry for to say this. please check it and get back to me.

Thanks & Regards
S.K.RAJA