Comments
I have recently (In December-2010) applied for broadband connection and got connection in mid of December 2010. It worked well till 3rd January 2011. From 4th January onwards phone was dead. Please note that all other telephone lines in my apartment and street are working well.
Same day, I have gone to Korattur exchange and has given the complaint. But there were no response from them. On 6th January once again I went to korattur exchange for status of my complaint. Their response were very rude and they stated that some complaints were pending about 2 months. (In fact one employee was drunken during duty hours). I returned back without proper answer.
Same day I went to Ambattur telephone exchange and met Divisional engineer and he says that it will take another 4 to 5 days to repair due to some cable problem. I would like to know that how come only my telephone connection got dead in that street/apartment. If it so, shoud it take about one week to10 days to repair?. Pelase clarify.
I would like to point out that, present competitive scenario your staff should not behave like this with any customer.
I request your intervention in this regard for better customer satisfacion.
Thankyou.
R.SRINIVASARAO
Same day, I have gone to Korattur exchange and has given the complaint. But there were no response from them. On 6th January once again I went to korattur exchange for status of my complaint. Their response were very rude and they stated that some complaints were pending about 2 months. (In fact one employee was drunken during duty hours). I returned back without proper answer.
Same day I went to Ambattur telephone exchange and met Divisional engineer and he says that it will take another 4 to 5 days to repair due to some cable problem. I would like to know that how come only my telephone connection got dead in that street/apartment. If it so, shoud it take about one week to10 days to repair?. Pelase clarify.
I would like to point out that, present competitive scenario your staff should not behave like this with any customer.
I request your intervention in this regard for better customer satisfacion.
Thankyou.
R.SRINIVASARAO
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
Last month 5th of june 2010 I complaint in ayanavaram telephone exchange regards that my land line instrument not working properly, till today(17.07.10) morning 10am there is no proper response from them, after long very time convocation to them I got a old instrument.
Note: They not treating as good manner.
Terrible
Thanks & Regards
Praveen Kumar TR
Mobile: [protected]
Phone :[protected]