[Resolved]  BSNL Combo Plan Rs.500 — FAULT IN SERVER BROADBAND PHONE 2236009

THE GENERAL MANAGER,
B.S.N.L. JAIPUR

DEAR SIR

UNBECOMING OF AN OFFICER S.D.O. MR. MEENA
VIDYADHAR NAGAR OFFICE.

I LODGED COMPLAINT NO. 6079646 WITH 12678 REGARDING NO FUCTIONING OF BROAD BAND ON 06.04.2009. I RECEIVED A RESPONSE ON 13.04.2009 THAT PROBLEM RELATED TO SERVER HAS BEEN RECTIFIED BUT FOR MAKING IT FUNCTIONAL YOU HAVE TO LODGE COMPLAINT WITH CUSTOMER CARE I.E. 1500. I THEN APPROACHED 1500 AND COMPLAINT NO.6095103 WAS GIVEN TO ME.
WHEN COMPLAINT WAS NOT SORTED OUT UPTO 15.04.09, I APPROCHED SDO MEENA JI AT VIDYADHAR NAGAR OFFICE, WHO SAID HE IS HELPLESS AS NO BODY LISTEN TO HIM AND THE MATTER ACTUALLY RELATES TO BROAD BAND A SEPARATE ENTITY FOR WHICH ONLY THAT PARTICULAR DEPTT. SHOULD BE APPROACHED. HE FURTHER ASKED ME TO GO TO SHRI D.K.CHOUDHARY SDO INCHARGE, AS HE CAN ONLY SOLVE THE PROBLEM
MR. D.K. CHOUDHARY SDO INCHARGE IS VERY EFFECTIVE, CARING & GENTLE OFFICER, WHO IMMEDIATELY TOOK THE MATTER WITH YOUR DELEGATED SERVICE AGENCY AND GOT THE BROAD BAND IN WORKING CONDITION SINCE16.04.2009. LOT OF THANKS TO HIM ONCE AGAIN.
BUT I HAVE 2 POINTS IN THIS REGARD. 1. FOR EFFECTIVELY SOLVING THESE PROBLEM AN ADVERTISEMENT IN NEWS PAPERS ETC SHOULD BE GIVEN THAT CUSTOMER CAN DIRECTLY REGISTER THEIR COMPLAINT WITH YOUR AGENCY/CALL CENTRE AT ONE PLACE I.E.1500/12678 THAT TOO WITH A RIDER THAT SDO LIKE MR. MEENA ACTUALLY DEALING WITH THE SEAT SHOULD BE MADE RESPONSIBLE FOR FOLLOW UP OF COMPLAINTS TILL THESE ARE RECTIFIED EFFECTIVELY (2) MY REQUEST WITH THE EXCHANGE VIDYADHAR NAGAR, FOR NOT CHARGING RENT FOR THE PERIOD IT WAS NOT WORKING I.E. 8.04.09 TO 15.04.09 MAY BE GIVEN EFFECT TO DURING NEXT BILLING CYCLE.
I AM SURE THAT THE LEADING BSNL WOULD DEFINATELY TAKE EFFECTIVE STEPS FOR NON REOCCURANCES OF GRIEVANCES AND ALSO CIRCULATE NECESSARY INSTRUCTIONS FOR QUICK REMEDY/ACCOUNTABILITY AND ALSO TAKE STEPS THAT BRODBAND RELATED PROBLEMS ARE SOLVED UNDER SINGLE WINDOW DELIVERY SYSTEM.(copy of the complaint can be submitted if required by you)
THANKING YOU IN ANTICIPATION.
YOURS SINCERELY,
PAWAN KUMAR SON CELL NO. [protected]