[Resolved] BSNL Mobile — BSNL Customer Care not reachable | |
I wanted to reach MP BSNL customer care for my father's SIM lock issue. The BSNL websites states as "[protected]" as the All-India Customer Care number, but when I call this number, they say its Kerala's help line. They gave me a number for MP's help line, which after trying almost 50 times also, says "Number not in use". When I call back again on the first number, even after selecting English as my language preference, a lady speaking Malayalam picks up and says "I not understand your speak". I ask her to connect to somebody who knows English, and she is like "English. Ok. You tell.". Frustrated I cut the call and called again hoping I get somebody who speaks English. This time, the lady was better in terms of English, but she was not able to comprehend my issue, she asked me to hold for almost 4 mins, and then says add a '0' in front of the MP help-line number. I am like.. I not so dumb madam, I have put 0. I ask her to connect me to MP's help line number and she is like, please call the number. I said "Madam, I have called more than 15 times, the number is not going through, can you please connect me from your side." and she cut the call. What kind of a customer care is this. Its by far the worst customer service I have ever found. How am I supposed to contact the customer care to get my issue resolved? Regards, Kosha Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I want to inform u that I had recharged for Rs 200 on 22th Dec, 2010. at that time my main balance was Rs. 285.xx Rs. but when I call some body for 2 to 3 minutes in the morning on 23th Dec, 2010 my balace is displaying Rs. 234.xx. please solve my issue.
Thanks & Regards,
Dheeraj Mittal
Mob. No. [protected]
Thanks & Regards,
Dheeraj Mittal
Mob. No. [protected]
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
I want to inform u that I had recharged for Rs 31 on 30th november, 2010. According to this offer i should get 2000 local sms & 1000 STD sms free. but i got only local smses free. On 1st dec i paid Rs 1.50 for std sms at bangalore.
i made a complain that day itself and the customer care representative told me that it will be rectified shortly but not yet done. I paid today 1.50 also while sending std sms no [protected] & i made a complain today also complain no 6612256, they said the same...but i don't think anything will be rectified..as i lost my patience i am complaining against BSNL... ..My no is [protected]. it is a prepaid connection from bishnupur, bankura, WB, pin-722122. i took it apprx on 29th aug 2010. that time also few money had been cut from my main account, i had given complain but nothing has been rectified. they were saying all money will be adjusted at your main balance but i am not benefited...so i feel they are not giving any attention of customer's problem.
i need your help very much..
Therefore, I am requesting you to look into the matter and do the needful and i will remain highly obliged. I will be waiting for your reply. my no is same as above. call me any time.
thanking u,
with regards,
Bodhisatya Mandal.