[Resolved]  BSNL Dataone Broadband Services — Fraud with consumers

Address:

Jaipur, Rajasthan

I have subscribed to ULD 900 scheme of BSNL under Annual package scheme. The offer on official website of BSNL mentions that under this plan suscriber will get 4 Mbps speed upto 8 GB and 256 Kbps thereafter. Also those subscribing and paying for annual payment scheme will get Free basic ADSL modem and if they want other type of Modem like wi fi modem, such subscriber shall be entitled to wi fi modem at half the original price.

The best speed I have obtained after more than 3 months is 1.5 Mbps and BSNL has refused to provide me with the Wi fi modem also at half the price as it argues that the scheme is available to only new suscribers and not to existing subscribers opting for ULD 900 plan. However, offer on website mentions nothing about new or old subscribers. Kindly help. I have been cheated and even after running from pillar to post, no body hears in BSNL. I have written an email to CGM also but to no avail. A screenshot of current broadband plan hosted on BSNL website is attached herewith for ready reference.