BSNL Dataone — manufacturing defect in modem

BSNL Dataone — manufacturing defect in modem

N nagendra nath sharma from Malappuram, Kerala

I HAD TAKEN A CONNECTION OF DATAONE 500C PLAN ON 31 OCT. 2008.SAME DAY I CAME TO KNOW THAT I WAS NOT ABLE TO DOWNLOAD ANYTHING, SO I COMPLAINED OF IT ON 1 NOV. 2008. REPORT NO. IS 5402476.THEN ON 12 NOV. I FILED A NEW COMPLAINED. NO IS 5463533. BUT MY PROBLEM IS NOT SOLVED OUT YET. I AM VERY DISAPPOINT WITH THE REACTION OF CUSTOMER CARE OF BSNL. ANYONE THERE DOESNOT KNOW ANYTHING ABOUT THIS.I AM HELPLESS NOW. Was this information helpful? No (0) Yes (0)

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Comments

GAURAV VISHNOI

from Malappuram, Kerala

I am Bsnl dataone modem with siemens c2110 availed from BSNL.After few months of connection, on using broadband ther appears a window messaging"GENERIC HOST ENCOUNTERED A PROBLEM...".Then connection is lost and to reconnect i have to restart the computer and the process continues.
Then i called a computer mechanic he formatted the window and made some setting in modem, he did the connection direct i.e., i need not have to put username and password to connect dataone.After few hours it got disconnected .I then made right click from my mouse and clicked connect.Soon the new created icon lost and all the lights of modem now glows continuously.
I asked BSNL to replace modem they refused to change it saying there is no warranty.
WHAT SHOULD I DO?
Please give direction.