BSNL — Deactivation of caller tune and reimbursement of wrongfully deducted amount

Address:

Jharkhand

Sir/Madam

I am a BSNL prepaid mobile user. My mobile number is: [protected].

Few days ago, Rs 30 + Rs 12 were deducted from my account balance on the pretext of activation of "caller tune". I, however, have NOT activated any such service. I have been trying to reach the BSNL Customer Care through mobile but they could not be reached despite several attempts.

Therefore, I have been forced to lodge a complaint online. I am trying to post my complaint in a number of consumer forums in the hope that atleast one of them will work.

I would further like to add that this kind of fraudulent deduction of balance by BSNL, for unsolicited services will not be tolerated. I want the deactivation of caller tune as well as an immediate reimbursement of the amount fraudulently deducted from my account balance and hope that BSNL will desist from such malpractices in future.