BSNL — Double deduction of amount

Address:

Pune, Maharashtra

I did recharge on my mobile no. [protected] on 22nd November 2012. The recharge which I did is failed saying error of “'pay id' is null.” For the same I contacted BSNL customer care on their number of[protected] to get the status on the same day so they informed it did not happen and you recharge it again and your previous balance which is deducted will be reverted back to you within 5 days. So I did my recharge again. After some time both of the recharge which I did says they both are done successfully. For which I also had photocopy which I am trying to attach here but it is not allowing, if required I will be able to submit the same. So because of wrong information provided my customer representative double deduction happened from my bank account. On further correspondence, the customer representatives are not ready to help me out and still there is no refund of money in my account. So please help me. My contact number is [protected] and email id is
atish.[protected]@gmail.com
Please reply and help. Awaiting your reply.