BSNL Excel Prepaid Service West Bengal Circle — excess charge

Address:Darjeeling, West Bengal

I called on the all india railway enquiry no 138 on 17.12.10 at around 10 p.m. from bandel junction, West Bengal from my mobile no [protected]. My duration of enquiry around 74 secs, surprisingly I saw that Rs. 10. has been deducted for this call. As my knowledge the charge is 90 paise/ 180secs.
I lodged this complain thrice at BSNL customer care, but no action has been taken yet.
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