BSNL — Excess data usage charges

Address:

Gautam Buddha Nagar, Uttar Pradesh

Greetings,

My name is Sumit Upreti and we are using BSNL services on telephone number[protected] since 1998 and we never had a problem like this before. Problem started with invoice number:[protected] invoice period 01/09/11 to 30/09/11 and when I saw the bill I was shocked to see my Broadband usage charges for Rs. 8,570.96 for that particular month. When I contacted customer care they told me its data usage charges of 58 GB. and when I asked to provide me the data usage details they emailed me the same but after many request which included several personal visit at Telephone Exchange. When I saw it was very confusing and difficult to understand as they merged my previous usage data of last 11 month on the same invoice/bill. But I anyhow mange to segregate the data in excel and got to know my usage details. Shocking to see I been charged for night usage, my plan BBG FN Combo 600 which includes 2.5GB free data usage every month including night unlimited 02.00am to 08.00am. I have already meet with so many persons personally at BSNL offices at sector 24, 37, 62 and 19 but no one is bothering to take it seriously. I'm totally fed up with BSNL for this kind of behavior which no body will accept. I email several times to AO, agm and also submitted written complaint at BSNL Telephone Exchange sector 19 noida many times, its been more than 17 months but no solution provide till now. What is the use to be loyal customer of BSNL since 1998. I have records of email and written complaint with me. Kindly suggest me what to do now. Hope to get a solution here.

Best Regards,
Sumit Upreti
[protected]
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