[Resolved]  BSNL — False Bill Recovery Notice

Address:

Dehradun, Uttarakhand

This is to bring to the notice of all concerned officers of BSNL, that I, (Alok Jaiman R/o 25 Prakash Lok, Shimla Road, Dehradun,) have been served a Bill Recovery Notice dated 9 March 2012 by Accounts Officer Pursuit Cell, BSNL, Room No. 36 Cross Road, Dehra Dun, for non payment of Rs.1830/-(Rs. One thousand eight hundred and thirty only) - reason cited by the officer is that my phone No.2643932,above mentioned phone is disconnected due to non payment of the above amount, and threatening a legal / Police action.

In this regard I have to inform - that it is not the Telephone Department - but I my self who submitted an application for disconnection of the Phone No.2643932 on 29/31 November 2011, until that time my phone was out of order- reason clearly mentioned in my Telephone Closure Application by me was - extremely Pathetic service and and complaint adhereance by BSNL Clementown Exchange - officials. The Phone instrument was submitted with the Phone Mechanic Store, O/o The S.D.E.. Clementown on 22 Nov. 2011.as per his signed rect.

The above mentioned phone remained disfunctional for over 3 weeks in July and again from 8-10th of September till I submitted my application for closure of the above mentioned phone service. In this regard I had written several letters through Consumar Complaint Foroum in the month of July and again on 7th and 24th of October 2011 to Consumar Greviance Cell, BSNL, Patel Nagar, Dehra Dun.

Copies of entire communication were also forwarded to The Ministry of Tele Communications, Sanchar Bhawan, New Delhi - from where I received a call and apologies for poor state of service and incompetence of BSNL officials - bythe Officer calling from Ministry.

Government agencies are known to be shamefully arrogant and incompetent with no Accountablity - and only good at Haressing "the Aam Aadmi" - and this once again is Proved by your serving this recovery notice on me. The apalling fact is that instead of checking facts and my complaints at your end, and considering refund for the bills paid by me for the peariod when phone remained out of order, your Office has created a demand on me.

I owe no dues to BSNL instead I now demand compensation for the continued haressment by your Agency, a proper enquiry in to the matter regarding Phone No. 2643932 - and detailed investigation in to the functioining of BSNL Clementown Exchgange re: this phone number - and an Explaination by the Accounts Officer Pursuit Cell, BSNL, Cross Road - as to why and how come a recovery notice has been served - without proper verification and enquiry at your end.

Alok Jaiman
Mob:[protected]