BSNL Ghaziabad — non working phone

sir

i reside at vaishali...808, AHLCON apartments, sector -3
i have BSNL landline no. & broadband connection[protected]

my phone is dead since 24/04/2009. i have filed complaint to JE Mr Chamola 2-3 times & AGM (O) also.
but till date there is no response.

i am a gp A central govt employee in the income tax department & it is painful to see such a poor service from ur department.
nobody picks up the phone...i[censored] keep on trying & if luckily someone picks up the phone... then they will very ague replies...or will direct u to somebody else.

sir i would reqest u to direct ur suboordinate staff to be custome friendly...otherwise nobody will take bsnl connection & also please make my phone functional otherwise stop its billing & refund my security deposit etc.

thanks

Dr Anjula Jain, IRS