BSNL — sde not answering my call

Address:

Haridwar, Uttarakhand

i have one bsnl landline no[protected] & brodband connection 500c plan.
i requested to bsnl change my plan to 500c to uld 900 & i submitted advance money for this purpose at 12 may 2011. but bsnl not changed my plan yet.

many of time i call to (sde) mr. lalit ji bsnl haridwar but he can not respond it.
mr. lalit ji (sde) behavior is so rudley for every person.
mr. lalit not attend any call in his office. his office sde no is[protected] it is a goverment no for bsnl link problem or plan change purpose.
but maximum time they not attend a call. why i dont know.
so plese change my plan and says to mr. lalit that they attend a call

vishal gaur (advocate)
district court , haridwar
[protected]