[Resolved] BSNL Hungama — without any information activate games and movie download service | |||
I have been using BSNL broadband for the past 5 months. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.125/- and 149/- has been charged against MoD(Music on Demand)and God(games on demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice. I really dont know why i am suppose to pay for something which i havent subscribed. It would be really appreciated if you can take an action on this , as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL. If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating. I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
No use of making calls to customer care for any issue. BSNL has got the worst possible csutomer service desk in India. You should visit local BSNL exchange where people deals with BSNL mobile issues (not landline matters only).
BSNL — Charging for games without consent
My Mobile No. [protected]. My service provider is BSNL. It observed that I am getting SMS stating that, "You have been charged for Games". For this I never had given my consent, but even then in Bill No.[protected] dt. 5th Nov. 2011 I have been charged rs. 100/- fro SMS content down loading, which is NOT acceptable to me.Kindly see that this amount is reversed to me & I will NOT get such unwanted SMS in future.
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — charging without consent
My mobile no. is [protected]From my a/c Rs 30/- (two times) has been deducted without any reason. First on Aug 15, 2010 and second time on Sep 15, 2010.
My complaint filed to customer care on 16 Aug 2010 provided me docket no. H[protected] & assured me not to deduct next time but of no use. On 15 Sep 2010 I complain of the same for with docket no.
I[protected].
No proper action has been taken so far
Kindly refund my amount of Rs 30+30 at the earliest.