[Resolved]  BSNL Hungama Music — Bill charged illegally

Address:

North 24 Parganas, West Bengal

Dear Sir,
This is to let you know that my BSNL landline no is[protected] with broadband service.My BSNL customer ID is[protected].

I have paid the bill till Dec,2010. But as I received the January 2011 bill,I see that an additional charge for "Hungama Music" has been deducted from 30/9/2010 as follows. I want to let you know that I have never ever subscribed for Hungama music,hence never used it.

Hungama Music Charges
Till 30/9/2010 79.47/-
31/10/2010 149/-
30/11/2010 149/-
31/12/2010 149/-
31/1/2011 149/-


Few months back,I got a call from Hungama Music Customer care stating me that they have launched the site,their facilities etc etc. But I never asked them to subscribe myself over there. Then how can they subscribe me without my permission ? This is very disgussting as well as harrassing for the customer.

I met with Senior AO,Bhatpara Exchange, But he told me that I have subscribed myself for Hungama music on 15/9/2010. I am surprised that how it was subscribed when I am not at all aware of it. I came to know that they have even used my email-ID,Mobile No, (which I have provided during BSNL broadband registration only ) during Musical Hungama registration.

Besides so much of competitors in telecom and internet service provider in the market, customers like us are still stucked with BSNL over years,only because BSNL is reliable and reputed. But do BSNL really providing reliability to the customers like this? Charging illegally,cheating the customers ?

I won't be able to pay this extra amount. Please take necessary actions for BSNL Hungama Music. They used to cheat like this to many of the BSNL customer.
--Papiya Paul