[Resolved] BSNL. Hungama.com — Music on demand service activated and charged without my confirmation

sfasil

from Robertsonpet, Karnataka

Address:

Karnataka

Dear Sir,

I have been using BSNL broadband for the past 2 years. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.135/- has been charged against MoD(Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com . I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.

I really dont know why i am suppose to pay for something which i havent subscribed.

For the past one week, i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them.

It would be really appreciated if you can take an action on this , as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper respose from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.
+91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pyla sasidhar

from Vepagunta, Andhra Pradesh

/Dear Sir,
unsubscribe the Music Hungama service. It is Not necessary and bill
unautharisingly charged. Rs 149/-PM deductedexcess in the Telephone bill.
early action may be taken by you.

Yours faithfully,

P.Sudharani,

Land line[protected] BSNL BB
Gayitrinagar, Palakonda-532440, AP State.

tanvisanghavi

from Vartej, Gujarat

Respected sir,

I have never asked for this facility of music on demand. Still I find that an amount of Rs 149.00/month has been billed for the months. I have paid this bill under protest.
I want to complain regarding that no as we have not used the Music on Demand service and also unaware of activation of that service. As we have received the bill of curent month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible

My email id: [protected]@yahoo.com
My phone no:[protected]

arshith

from Vijayawada, Andhra Pradesh

i am using rs.500// plan on bsnl brodband...for the past three months i was completly disapointed when i came to know that i am paying some extra charge on the account of a scheme named bsnl hungama.i service has been activated without my knowledge.in addition i am not using tat service.even i have complained about this problem many times...but there is no response..this action is disapointing the customers nd their welfare...so kindly consider about this nd take necessary actions..

ramaswamy.v
[protected]

Ramana280689

from Vepagunta, Andhra Pradesh

I have never asked for this facility of music on demand. Still I find that an amount of Rs 149.00/month has been billed for the months. I have paid this bill under protest.
I want to complain regarding that no as we have not used the Music on Demand service and also unaware of activation of that service. As we have received the bill of curent month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible.

Hence it is my Humble request that please De-Activate the Hungama music on demand as early as possible .

Thanking you Sir

My email id: [protected]@yahoo.com
My phone no:[protected]

s.nazeerudeen

from Thiruvananthapuram, Kerala

pls de activate music on demand immediately as early as possible

i m waiting for your prompt reply.

my phone no: is[protected]

swamysss

from Thiruvananthapuram, Kerala

I face the same problem
I am getting a monthly bill of Rs 149/- for some nonsense like hungama music on demand,
I never asked for or subscribed to this.
When contacted the BSNL officials do not respond at all
The whole experience is exasperating. How can these irreponsible rascals be paid public money as salary just to harass and torment the general public
Let someone deactivate this from my account

This is simply some cyber goondaism. Let us not speak of customer care

Is there no responsible officials in BSNL to prevent this fraud and cheating? Will some consumer court file a case against them suo moto?

I would like to disconnet my broadband connection in protest

Sankaranarayana Iyer [protected]

JAYESH R DESAI

from Bengaluru, Karnataka

I have never asked for this facility of music on demand. Still I find that an amount of Rs 149.00 has been billed for the month of March-2011. I have paid this bill under protest. at all in convincing me as to how this amount has been charged. I would request you to please unsubscribe - the Music on Demand service with immediate effect. My telephone number is[protected] consumer no GJATD[protected].. May I request you to please also get this additional amount of Rs 149credited to my account.

I shall be grateful if you kindly confirm.

Thanking you

JAYESH DESAI

JAYESH R DESAI

from Bengaluru, Karnataka

I have never asked for this facility of music on demand. Still I find that an amount of Rs 149.00/month has been billed for the months july to March 2011. I have paid this bill under protest.
I want to complain regarding that no as we have not used the Music on Demand service and also unaware of activation of that service. As we have received the bill of curent month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible

Waiting for your promp reply at earliest and hope that it would be de-activated as soon as possible

my phone number is[protected]

jayesh desai

lillyrajan

from Bengaluru, Karnataka

I have also been facing a similar problem. My landline no is[protected]. I have been charged for MOD services for the past 3 months inspite of ne not opting for it. I have spoken to CC, sent a main, but the situation is still the same.

Kindly de-activate the MOD service immediately.

thanking you in advance.

bhaskar upadhyay

from Hazaribagh, Jharkhand

I did not apply/ request for music hungama but since last one year Rs.149 is continuously being deducted from monthly bill. Lodged complaint many times in Jamshedpur, Kadma Telephone Exchange but nothing resolved.

Please arrange to stop it immediately.

Thanks
Bhaskar Upadhyay
Ph.No.[protected]

arathychandran

from Pathanamthitta, Kerala

Respected sir,
i am also facing the same complaint mentioned above.My BSNL landline number is[protected].I have payed an additional bill using hungama music on demand.please can u help me to overcome this problem.

arathychandran

from Pathanamthitta, Kerala

Respected sir,
please deactivate my hungama music on demand account.My BSNL landline number is[protected].I am waiting for your reply.

abhayakul

from Satara, Maharashtra

have never asked for this facility of music on demand. Still I find that an amount of Rs 149.00/month has been billed from July 2010 till today. I have given written complaint regarding that no as we have not used the Music on Demand service and also unaware of activation of that service. As we have received the bill of curent month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible

Waiting for your promp reply at earliest and hope that it would be de-activated as soon as possible

my phone number is[protected]
email ID is [protected]@yahoo.co.in

jagrut.jani.

from Rajkot, Gujarat

Dear Sir,

I Jagrut.Mukundrai.Jani., son of Mukundrai.S.Jani.Our telephone[protected] registered on my father's name.My parents never applied for this service.We surprised when we saw that you charged for this.For this we complained on tall free number but you didn't do anything.Again you charged next month.When we asked that how can you charged without permission at that time that person informed me that you accepted this offer on your mail Id, but reality is that I never accepted your service on my mail Id.So, please DE-ACTIVE THE MUSIC ON DEMAND SERVICE immediately as early as possible and revert back the charges, because still I find that an amount of Rs 149.00/month has been billed for the last 2 months.

Our phone No.O[protected] {Mukundrai.S.Jani.}
My mail ID : [protected]@yahoo.com

jagrut.jani.

from Rajkot, Gujarat

Dear Sir,

I Jagrut.M.Jani. son of Mukundrai.S.Jani., our telephone registered on my father's name.It's number is[protected].My parents never applied for music on demand service.Suddenly you charged for this service from last three months.We surprised to saw that therefore we went to bsnl office and asked for this matter.They informed us and gived tall free number.We called there and informed that stop this service immedetly.We also asked that how can you charged for this without permission, at that time that person talled that you accepted our service on your mail ID, but reality is that I never accepted that. Still I find that an amount of Rs 149.00/month has been billed for the last month.So please i request you to DE-ACTIVE MUSIC ON DEMAND SERVICE as soon as possible and revert back the charges.

Our telephone No.[protected]
My Mail ID : [protected]@yahoo.com

g.narayana rao

from Nagercoil, Tamil Nadu

sir,
please deactivate music on demand service to the number [protected].

naveen narwal

from Jammu, Jammu and Kashmir

please deactive my music on demand i am simple user
my telephone no. is[protected]
my emil id is [protected]@yahoo.com

thanks regards
naveen narwal
[protected]

ameerfaheez

from Ramanayyapeta, Andhra Pradesh

am one of the sufferers in the list of above. I too charged unnecessarily...pls deactivate this from my land line. My phone no is [protected].

manchuroy.n.p

Dear Sir,

I have been using BSNL broadband for the past 2 years. My BSNL landline number is 0470.2622826. But last month i saw that an additional amount of Rs.149/- has been charged against Music on Demand. When enquired at exhange, they said its from bsnl.hungama.com . I am not aware of this service

I really don't know why i am suppose to pay for something which i havent subscribed.This is cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

Thanks in advance.
Manchu roy .N.P
[protected]
e mail- [protected]@ymail.com

james3301

from Mavelikara, Kerala

I have never asked for this facility of music on demand. Still I find that an amount of Rs 149.00/month has been billed for the months September to november 2010. I have paid this bill under protest.

I want to complain regarding that no as we have not used the Music on Demand service and also unaware of activation of that service. As we have received the bill of curent month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to De-Activate the Music on Demand service as soon as possible and try revert back the charges if possible

Waiting for your promp reply at earliest and hope that it would be de-activated as soon as possible

my phone number is[protected]
email ID is [protected]@rediffmail.com